Support Services

We are here to help



​​We’re here to help! Simply send an email to to log a support request, or contact our support desk at +1 866 444 2366. Please provide as much information as possible on the issue so we can reproduce and/or analyze it.

Customers with a current support plan and partners have access to the Verosoft Design Portal. On this portal, you can see the status of your ongoing projects, log new tickets, update tickets and see their status, access historical information such as the communications with our support team.​

The support requests are processed based on the following priority levels:

Priority Level Scope of problem Impact Work around? Response time Comment
Critical All application is stopped All users No Within 2 hours * In addition to the logging of ticket, a phone call to the support desk would ensure proper response time.
Emergency Multiple transactions stopped Multiple users No Within 4 hours *
Urgent One or multiple transaction stopped One user No Within 6 hours *
Medium Multiple transactions stopped Multiple users Yes Within 6 hours *
Low One or multiple transaction stopped

New enhancement required

One user Yes Within 8 hours *

* Regular business hours, Monday to Friday, from 8:00AM – 6:00PM (US Eastern Time)


​+1 866 444 2366

Escalation contact: +1 450 419 5559, press 0 and request the Support Department.​


The general Microsoft Support Lifecycle guidelines for Microsoft Dynamics products apply to all VSD solutions. Customers must be current on their software maintenance in order to receive the support benefits for the products.

Support includes:

  • Security updates
  • Hotfixes and solution improvements
  • Access to documentation and knowledge base
  • Access to paid support from the support desk


All VSD solutions follow Microsoft’s Statement of Direction for Microsoft Dynamics NAV. As Microsoft adds new features, our solution will be upgraded and all customers current on their software maintenance plan will have access to the new version of the solution.​

 +1 866.444.2366