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TAG: A complete facility maintenance system that is a cut above the rest

Drive your maintenance and operations to deliver a stellar client experience


In today’s competitive hospitality market, responsiveness to client complaints and breakdowns is critical; a run of nasty surprises—as well as irate clients and lots of bad reviews—can do lasting harm to your bookings. Do you still manually track your service requests, work orders and preventative maintenance of all your assets? You are setting yourself up for risks associated with human error, missed issues, maintenance backlogs, asset shutdowns and replacement costs. Without an automated facility maintenance management system, how can you possibly get the job done right?

Welcome to TAG: a proven facility maintenance system that can significantly improve your client experience and financial bottom line. As a facility EAM/CMMS software, TAG offers all the features hospitality facilities need to efficiently manage all maintenance activities and generate work orders that take into consideration staff certifications, spare part specifications, regulations and procedures. By gaining better control over the vast range of your on-site equipment, you can increase the productivity of your technicians and reduce maintenance costs.

Features that drives facility maintenance management excellence

  • Gain complete visibility on your equipment and work orders

    TAG GIS mapping feature helps you easily visualize your equipment on a CAD representation of your facility, floor by floor. Quickly identify equipment in each room that has work orders assigned or work being currently carried out. This centralized information can significantly improve your maintenance team’s productivity.

  • Ensure rapid responses and flawless execution

    When facility equipment breaks down, timing is of the essence. With TAG’s facility maintenance system, desk, housekeeping staff and even clients can send automated alerts—by phone, email or text—to maintenance staff for issues that have been observed, thereby speeding up your response times.

  • Take advantage of IoT and condition monitoring

    In addition to reactive and preventative maintenance procedures, TAG’s next-generation EAM/CMMS features condition monitoring and IoT capabilities to predict failures and increase asset reliability, like for HVAC units and generators.

  • More effectively manage commercial rentals with TAG’s Maintenance-as-a-Service

    Easily manage service contracts, field services and work-order invoicing with TAG Maintenance-as-a-Service functionalities. Allow commercial renters on your facility site to request and monitor service work orders through TAG’s EAM/CMMS customer portal.

  • Access important KPI tracking and automated reports

    TAG’s facility maintenance management system is part of Microsoft’s stack of applications. It is automatically integrated with Microsoft’s Power BI business analytics and data visualization tools. Accurately track and roll up costs as well as work carried out by type of equipment/room/building/facility/site. Gain better control over your assets’ lifecycle KPIs to help you monitor repetitive issues and proactively manage potential failures.

  • Implement digital inspection checklists and automated work requests

    With TAG’s digital inspection forms and automated condition work request, facility personnel can instantaneously issue work orders to maintenance staff. TAG can also help maintenance managers to quickly identify and mitigate serious points of failure to trigger work requests—and keep your facilities performing at their peak.

Maximize your responsiveness with TAG’s mobile features

TAG’s EAM/CMMS for facility is the mobile maintenance and asset management system you need to centralize and improve communications with all members of your personnel. With its digital inspection forms and IoT capabilities, TAG can trigger automatic work order alerts to maintenance personnel with links to each specific request. These alerts, sent via phone, text or email, allows technicians to address issues right on the spot.


Increase your efficiency when it comes to commercial lease maintenance

As a facility operator, quickly addressing your equipment maintenance issues is one thing. But streamlining the management of your on-site commercial leases and equipment is a whole other ballgame. TAG’s Maintenance-as-a-Service is your go-to solution to effortlessly service contractual agreements, invoices as well as maintenance of your partners’ infrastructure—whether it is a bar, restaurant, café, shop or anything in between.


Better management your entertainment and sports equipment

If you operate a facility, you know that managing your entertainment and sports equipment can be difficult: with so many assets to oversee across a sprawling property and multiple commercial partners, the sheer complexity is a real headache. TAG’s all-in-one EAM/CMMS is not just a system for standard maintenance. It can help you manage literally an endless list of assets, including entertainment and sports equipment—from ski chairlifts to casino slot machines to watercraft to amusement park rides.